1. Refund Eligibility: Clients may be eligible for a refund of fees paid to Certify Wall for services under the following circumstances:

a. If Certify Wall fails to provide the agreed-upon services due to reasons within its control.
b. If the client cancels the services before any work has been initiated, subject to any applicable cancellation fees outlined in the agreement.

2. To request a refund, clients must submit a written request to Certify Wall specifying the reason for the refund and providing any supporting documentation. Refund requests must be made within [number] days of the occurrence of the eligible circumstance.

3. The amount of the refund shall be determined based on the specific circumstances of the request and any applicable terms outlined in the agreement between Certify Wall and the client. Refunds may be issued in full or partial amounts at the discretion of Certify Wall.

4. Certain fees paid to Certify Wall may be non-refundable, such as fees for third-party services, government fees, or any expenses incurred by Certify Wall on behalf of the client.

5. Refunds will be issued using the same method of payment used for the original transaction, unless otherwise agreed upon by both parties.

6. Certify Wall will endeavor to process refund requests promptly upon receipt of all necessary information. However, the timeline for refund processing may vary depending on factors such as payment method and banking processes.

7. In the event of a dispute regarding a refund request, both parties agree to attempt to resolve the matter amicably through negotiation and discussion. If a resolution cannot be reached, the dispute may be escalated to arbitration or mediation as outlined in the governing law section of the Terms and Conditions.

8. Certify Wall reserves the right to amend this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or notification to clients.

By engaging with Certify Wall's services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you have any questions or concerns, please contact us.